SCHEDULING & ARRIVAL POLICIES

WE IMPLEMENT BETTER THAN INDUSTRY STANDARD SCHEDULING POLICIES TO BEST SERVE ALL OF OUR CLIENTS WHILE PROTECTING THE LIVELIHOOD OF OUR COACHES & STAFF. THANK YOU FOR UNDERSTANDING AND MANAGING YOUR SCHEDULE ACCORDINGLY.

Late Cancel/Reschedule Policy: Any reservation cancelled (or rescheduled) with less than 8 hours to the session is a Late Cancel and will result in the loss of the credit used for the reservation. (ALL Unlimited Training Options - Unlimited Intro Offers, Level Up, etc. - are charged a location specific Late Cancel Fee in the place of credit loss.)

No Show Policy: If you do not attend your scheduled session and fail to cancel via your account you will lose the credit AND be assessed a location specific No-Show Fee.

First Session Arrival Policy: Please arrive 15 minutes before your first session. For your safety, you will not be allowed into the session if you are not inside of the training room (not just inside of the lobby!) by session start.

Standard Arrival Policy: Please arrive at least 3 minutes prior to session start. For your safety, you will not be allowed into the session if you arrive 5 minutes or more past the session start. No Show Policy/Fees (details above) will apply.