No. Instead, we have our 2 Week Unlimited Trial, which is designed to assess your strength, movement, and goals so we can recommend the best membership path for you. Most people transition into a membership at the end, but we’ll guide you either way.

FIRST OFF, PLAN TO ARRIVE 10-15 MINUTES EARLY FOR YOUR FIRST SESSION. YOU WILL NOT BE ABLE TO TAKE THE SESSION IF YOU ARRIVE LESS THAN 6 MINUTES BEFORE THE SESSION STARTS.

In your first session, you can expect a supportive training environment, including a welcoming Community + a Coach who will help you step out of your COMFORT ZONES —safely! While we are a group fitness program, your Coach will provide personalized form + weight suggestions, similar to what you'd receive from a personal trainer.

In Strength Zones, we prioritize controlled, quality movements over speed or high-volume sets, ensuring that you use weights that properly challenge your muscles. Remember: "Slow is Smooth, and Smooth is Fast!" The only exception is on our conditioning-focused days (Tuesdays + Thursdays), where we do encourage more rounds, but never at the expense of quality movement or form.

Click here for a 60 second video on how to prepare for your first session.

Absolutely! We pride ourselves on fostering a supportive Community of clients and Coaches. Everyone leaves their ego at the door, and we encourage you to give what you can each day—without any judgments. Many newcomers often say, "I’ve been so intimidated to come in, but everyone was so nice and supportive. The session was challenging, but I was able to do it!"

All sessions + exercises can be modified to suit your fitness level. If you're concerned about "keeping up," we recommend trying one of our self-paced days for your first visit. Great options include TM LIFT (Mondays + Wednesdays), FLEX Fridays, Single-Sided Saturdays or Sundays (TEMPO or LEVEL UP). We can't wait to welcome you!

Absolutely! We welcome clients with varying abilities + those with pre-existing injuries. Our focus on attention to detail, proper form, and personalized options, combined with our low-impact training style, ensures that a diverse range of individuals can train safely + effectively with us. Your well-being is our priority, and we're here to support you on your wellness journey!

To best serve all clients and support our team, we kindly ask that you adhere to our scheduling & arrival policies below. Thank you for your understanding and respect for everyone’s time!

Late Cancel/Reschedule Policy: Reservations canceled or rescheduled less than 8 hours before the session will be considered a Late Cancel, resulting in a location-specific Late Cancel Fee. If applicable, the credit used to make the reservation will be returned to be used at a later time.

• Membership Perk! Your first Late Cancel or Reschedule each Billing Cycle is on us. After that, standard fees apply.

No Show Policy: If you do not attend your scheduled session and fail to cancel via your account (or arrive more than 5 minutes past your session time), you will incur a location-specific No-Show Fee. If applicable, the credit used to make the reservation will be returned to be used at a later time.

First Session Arrival Policy:YOU WILL NOT BE ABLE TO TAKE THE SESSION IF YOU ARRIVE LESS THAN 6 MINUTES BEFORE YOUR SESSION START TIME. NO EXCEPTIONS.

Please plan to arrive 10-15 minutes early for your first session.

RETURNING CLIENT ARRIVAL POLICY: YOU WILL NOT BE ABLE TO TAKE THE SESSION IF YOU ARRIVE PAST SESSION START TIME. NO EXCEPTIONS.

If you're late, you'll miss The RunDown, where we go over form, cues, and options for the day's training - important for safe and effective training.

Please plan to arrive at least 5 minutes early for returning sessions.

Arriving early gives you the opportunity to review our standard liability waiver and discuss any injuries, restrictions, or goals with your Coach. You'll also receive an overview of how our sessions work, which is essential for understanding the flow. Most importantly, this time allows for a demonstration of the VersaClimber , a key piece of equipment that many new clients haven't used before joining TRAIN Moment.

At TRAIN Moment, we focus on full-body training during each session, as this approach maximizes results + allows clients to train multiple days in a row effectively.

Our programming is organized into 4-week blocks, providing a cohesive + well-rounded experience. Each block consists of 2 bi-weekly programs, enabling clients to track their progress + gradually increase weights, reps, and sets from week to week.

Each TM Day of the Week features proven strength training methods. Our schedule includes detailed descriptions for each TM Day of the Week:

• TM LIFT Mondays [Strength-Focused)](Barbell training optional)

• Two-Minute Tuesdays [Conditioning-Focused]

• TM LIFT Wednesdays [Strength-Focused] (Barbell training optional)

• E.M.O.M or A.M.R.A.P Thursdays [Conditioning-Focused] or Drop Set Thursdays [Strength / Conditioning Focused]

• Flex Fridays [Strength-Focused] or Friday FIFTIES [Strength / Conditioning Focused]

• Single-Sided Saturdays [Strength-Focused]

• Level Up or TEMPO Sundays [Strength + Endurance Focused]

This structure ensures that you receive a comprehensive and varied training experience throughout the month!

The VersaClimber , used in our Conditioning Zone (also known as The Climber), is an incredible, zero-impact, full-body climbing machine that requires minimal skill but demands maximum effort!

We love (and sometimes hate) The Climber for its natural, zero-impact movement, which allows us to train hard safely + efficiently. This means you can get an effective workout in a shorter time, leaving more opportunities to focus on our two Strength Zones: The Rig and The Bench.

Learn more about all 3 of our Training Zones and how our sessions are structured here.

No, you will not be charged after your trial. The trial is a one-time, non-recurring charge. Once your trial concludes, you’ll need to purchase a membership or package to continue your fitness journey with us and keep those gains going!

Yes, every TRAIN Moment location features beautifully designed, full-service locker rooms equipped with showers. You'll find towels (no towel service at River North or South End locations), shampoo, conditioner, body wash, blow dryers, lotion, deodorant, Q-tips, and laundry bags available for your convenience.

Yes, each TRAIN Moment location offers various parking options:

• Lincoln Park (Chicago): Enjoy free rooftop parking! Enter the parking ramp just two doors south of us on Clybourn Ave (next to the Red Wings store). There is also paid hourly parking available along Clybourn.

• Third Ward (Milwaukee): Take advantage of free street parking right in front until 8 AM. Additional paid and free street parking is available nearby, along with an hourly surface parking lot just north of our entrance, between us and Café Benelux.

• West Loop (Chicago): Free street parking is available until 8 AM. Paid street parking can be found on Desplaines, Randolph, and Lake, all within a 1-2 block walk.

• River North (Chicago): Free street parking is available until 8 AM. Paid street parking can be found on Superior, Wells, and Lasalle, all within a 1-2 block walk.

• South End (Charlotte): Free street parking until 7 AM and all day Sunday; limited all-day free spots on Hawkins. Paid street parking is about $2. The Line garage is $5 for the first 2 hours with validation.

All monthly memberships auto-renew until canceled with a minimum 21-day notice.

Chicago/Milwaukee: We have no-commitment options, or you can save 15% with an 8-Billing Cycle Commitment. Learn more details on our memberships + how to manage them here.

Annual Prepaid Memberships do not auto-renew.

Charlotte: All Memberships have a 3 or 12-Billing Cycle Commitment. The 12-Billing Cycle Commitment locks in your gains at a better rate!

View membership options and details on each location page below:

Third Ward (Milwaukee)

Lincoln Park (Chicago)

West Loop (Chicago)

River North (Chicago)

South End (Charlotte)

You can find detailed information on managing your membership—whether upgrading, downgrading, freezing, or canceling—by referring to your signed membership agreement in your account or by visiting our “MANAGE MY MEMBERSHIP” page here.

That's a great question! If you're training exclusively at TRAIN Moment, we recommend aiming for 3-5 sessions per week. This approach is sustainable + allows for adequate recovery. If you're looking to do more, we strongly encourage at least one full rest day each week.

Training 7 days a week without proper recovery can actually hinder your progress. Remember, strength training requires recovery to be effective; without it you will experience diminishing returns on your results.

• If a spot opens, clients are automatically added from the waitlist in order — up to 65 minutes before the session.

• At 65 minutes or less to start time, all waitlisted members will receive an in-app notification if a spot opens. The spot will go to whoever confirms first. 

  • Make sure you have in-app notifications enabled!

For fuller details visit trainmoment.com/waitlist!

While we're not always hiring, we love connecting with potential team members! If you're interested in a position at TRAIN Moment, please apply at trainmoment.com/apply

Pro Tip:If you’d like to join the TM Team, we encourage you to take a session first! We can’t wait to meet you!